Policies


At Love.and.stones we want to give our customers the best and most enjoyable shopping experience. We love fashion and accessories. We know that when wearing accessories you can truly express yourself. We love to empower women and make them feel like they can conquer the world. We believe in honesty and we believe that our store policies and values should be clear and transparent. Below you’ll find a list of all our policies. Please note if you are unable to find the information you’re looking for...please don’t hesitate to contact us via email @love.and.stones83@gmail.com or send us a direct message on Instagram.

 

OUR RETURN POLICY

Love.and.stones accepts returns of unworn, unwashed, and undamaged product for full refund or exchange within 14 days of original purchase. Items received after 14 days will be refunded with a store credit. 

Customer is responsible for any additional shipping costs. Return labels will not be provided.

If you need make a return please contact us directly with your order number at love.and.stones83@gmail.com

Shipping is a flat rate of $12.00 in Canada. This comes with a tracking number with Canada post. International shipping is also available for the United States for a flat rate of $12.00 (CAD) also with a tracking number with USPS. All orders over $50.00 (CAD) will receive a free gift. All order over $100.00 (Canadian) will receive free shIpping. Customer will be responsible for any customs/fees. Please allow for extra time for shipping during holidays and weekends. Love.and.Stones is not responsible for any stolen or missing packages. 

Local pick up is an option as well (in Ajax). Once the order is placed and paid in full... customer will choose local pick up and we will email you with the pick up location.

Due to the current situation with Covid-19, Love.and.Stones will not accept any returns of any items due to hygienic reasons. 

Please send any inquiries to love.and.stone83@gmail.com

Please note: Due to COVID-19 shipping times are not guaranteed.